In order to work at a call center, you need to be a disciplined, flexible, multi-tasker with a thick skin. Discipline is required because you will be setting your own schedule, usually working in the isolation of a partitioned workstation. A flexible approach to working hours will be needed, as well as readiness to move on to new duties or learn new systems and policies. The thick skin prevents you from showing your annoyance to difficult and even abusive customers. These are the qualities that must stand out in your cover letter, because they are what your potential employer is looking for.
If you already have strong computer skills and a fast typing speed, emphasize these assets as well. A clear speaking voice is also necessary, and while you cannot transmit this on paper, it helps if you can find a way of referring to it. Also mention your willingness to learn new tasks.
Any previous customer service or sales experience will be a bonus as far as your potential employer is concerned, so although your previous employment is listed in your resume, you need to bring these skills to the fore in your call center cover letter.
Finally, it would also be a good idea to do a little research on the internet about your prospective employer’s business so that you can show, even before the interview, you are not completely uninformed about the sort of topics you would have to discuss on the telephone.
Call Center Agent Resume Example
XX Pecan Street
Grapevine, CT 06614
November 13, 2014
Ms. Sally Carter
Statewide Power and Energy
XX Green Street
Grapevine, CT 06614
Dear Ms. Carter,
Advertised Position for Call Center Agent
I would like to apply for the position of Call Center Agent with Statewide Power and Energy. My resume and references are enclosed.
You say in your advertisement that previous call center experience, while welcomed, is not necessary. I have not worked in a call center before, but I have worked in offices where I had to make and receive a large number of telephone calls every day. Many of the people I talked to on the telephone said I was easy to understand because I spoke slowly and clearly.
In my last job, at Bensons Inc., most of my working day was spent on the computer, typing letters and completing data entry. As a result, I am fast and accurate when working at a keyboard. In every position I have had, I needed to train in new computer programs, and I enjoy the challenge of learning how to use different systems.
At the Crazy Discounts Store, where I worked for four years, I spent two days a week at the Product Returns desk. I gained experience in handling customer complaints calmly, and in providing a quick solution to the most common problems. Helping your customers sort out their electricity and gas accounts would be a satisfying responsibility.
My phone number is 555-555-5555, and I hope to receive a call from you to arrange a time for an interview.
Enclosures: Resume; Reference(s)
Call Center Cover Letter Screenshot