Call Center Resume Sample

As a call center professional you have to play an important part in the sales of the organization. Convincing the clients through telephonic conversations and answering their set of questions are important responsibilities for you as a professional. A call center has to be strong willed and calm in temperament. All people on the other side of the call will not be well behaved or polite; you might have to digest some harsh words for no fault of yours. Selling services or products over the telephone is an art and you must be a master of this. Quick thinking is also a core skill of the call center professionals. You will be bombarded with questions, and you have to come up with convincing questions. At times some questions would be a level above your know how and you will have to cope with the situation cleverly. Modern call center job scope also involves some levels of computer knowledge.

How to Write Call Center Resume Objectives?

Call center girl
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A call center professional is always amidst the customers. It is like acting in a Live Broadcast, there are no scopes for goof ups. Call centers are used by organizations to generate sell or provide support to their set of services or products. As you can feel you should have a good idea about the products and services. Though some knowledge would be provided in the training sessions, but there is no guarantee that callers will ask within that knowledge level. You have to be smart and excellent speaker. A good call center professional can make an average product/service sound excellent. That should be your skill. You may be provided a fixed area where you would have to make calls.

There are many job scopes in the call center arena. To land up in a reputed company you have to capture the attention of the recruiter with a well written objective section.

Some Sample Call Center Resume Objectives

  • A position of Customer Service Representative where my excellent problem resolution skills and product based knowledge will be used to gain new customers and retain existing ones.
  • Looking for a role of Call Center Supervisor where my team building expertise and analysis capacity will help the customer services team to move forward.
  • Seeking apposition of Call Center Manager where my skills of managing customer support team and ability to guide a team forward would be aptly used.
  • Position of call center specialists where I would utilize my proficiency in handling bulk customers and providing them effective support through the office hours.
  • Looking to bring my knowledge of call center policies to improve the profit generation and efficiency of the company as a Call Center Manager.

How to Write Call Center Resume Skills?

Call center professionals would be the first contact a customer would have with a company. It is your responsibility to convince the customer, solve problems and provide an introduction to the company. As it is said first impression is very important to form a long term customer relation, as a call center professional you have to make sure that the client has a pleasant time whenever you speak. A good talker can calm down an angry customer and slowly mold their opinion in a positive manner. Fluent speaking and problem solving skills are the foremost requirements, but there are other important skills for a call center professional. Let us take a look at these:

  • Ability to perform over 100 outbound calls any day to the customer base.
  • Excellent skills in providing product/service related information and selling them over the phone.
  • Good experience in receiving inbound calls from customers.
  • Ability to handle software on a data entry level.
  • Ability to keep customer grievance and other information noted to follow them later.
  • Quick learner about products and services.

Call Center Resume Example

 

ANDREW DONOVAN


XX Grill Street, San Antonio, Texas 78225
contact@example.com, (012) 345-6789

OBJECTIVE

A position of Customer Service Representative where my excellent problem resolution skills and product based knowledge will be used to gain new customers and retain existing ones.

SKILLS

  • Over three years of experience in Customer Support services.
  • Ability to perform over 100 outbound calls any day to the customer base.
  • Excellent skills in providing product/service related information and selling them over the phone.
  • Good experience in receiving inbound calls from customers.
  • Ability to handle software on a data entry level.
  • Ability to keep customer grievance and other information notes to follow them later.
  • Quick learner about products and services.

ACHIEVEMENTS

  • Awarded Representative of the Year in 2011.
  • Devised new systems for all service calls.
  • Achieved 130 new customers in one month.

PROFESSIONAL EXPERIENCE

CVS Caremark – San Antonio, Texas
(2011- Present)

Call Center Representative

  • Received inbound calls and answered questions from customers satisfactorily.
  • Made outbound calls to the company’s prospective customer list.
  • Performed certain data entry level tasks for systemizing the employee information system.

Wells Fargo – San Antonio, Texas
(2010-2011)

Call Center Representative

  • Assisted customer queries over the phone and email.
  • Guided customers to place new orders.
  • Maintained contact lists of customers interacted with based on company norms.
  • Took notes and addressed the serious customer centric issues quickly.
  • Always achieved the preset targets within the mentioned deadline.

 

EDUCATION

High School Diploma from Brackenridge High School

 

DATE:

________________________
Signature of Andrew Donovan

 

Call Center Resume Sample

Call Center Resume Sample

Download Call Center Resume Template

Call center resumes are ideally quite small and they stick to the key points. There is no point in unnecessarily elongating the call center resume. In the professional experience section mention only the key achievements and do not go about mentioning your skills over again. There are many call center jobs, only you need to submit the perfect resume.

Comments

  1. Ken says

    I am trying a non traditional approach in addition to a resume. Some aspects of my work experience and abilities do not fit well into the resume format.